Return & Refund Policy
Effective Date: 15 June 2026
Last Updated: 15 June 2026
1. Our Commitment
At Kabo Eats, we take pride in the quality of our spice blends. If something isn't right with your order, we want to make it right. This policy outlines your rights and our process for returns, refunds, and replacements.
Our policy complies with the Australian Consumer Law (ACL), which provides you with guaranteed rights that we cannot exclude, restrict, or modify.
2. Your Rights Under Australian Consumer Law
Under the ACL, you are entitled to a refund, replacement, or repair if a product:
- Is faulty or defective
- Does not match the description on our website
- Is not fit for its intended purpose
These rights apply regardless of our store policy and cannot be waived.
3. Change of Mind
As our products are consumable food items (spice blends), we are unable to accept returns for change of mind once an order has been dispatched. We encourage you to review product descriptions carefully before purchasing.
If you are unsure about a product, please contact us at dailyspiceco@gmail.com before ordering and we will be happy to help.
4. Damaged or Faulty Products
If your order arrives damaged, faulty, or incorrect, we will offer a full refund or replacement at no cost to you. To lodge a claim:
- Contact us at dailyspiceco@gmail.com within 14 days of receiving your order
- Include your order number and a clear photo of the damaged or faulty item
- We will assess your claim and respond within 2 business days
Approved claims will be resolved via refund to your original payment method or a replacement sent at our cost — your choice.
5. Wrong Item Received
If you receive an item different from what you ordered, contact us within 14 days of delivery at dailyspiceco@gmail.com with your order number and a photo. We will arrange for the correct item to be sent to you at no additional cost.
6. Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at dailyspiceco@gmail.com. We will investigate with our delivery partner and, where the order is confirmed lost in transit, will offer a replacement or full refund.
7. Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days of approval. Processing times may vary depending on your bank or payment provider.
8. Non-Returnable Items
The following cannot be returned or refunded (unless faulty or not as described):
- Opened or used products
- Products not stored as directed
- Products purchased on sale or at a discounted price (unless faulty)
9. How to Contact Us
For all return, refund, or replacement enquiries:
Email: dailyspiceco@gmail.com
Website: www.kaboeats.com
Response time: Within 2 business days
Kabo Eats — Daily Spice Co
Melbourne, Victoria, Australia
